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Don’t make them ask for directions.
Your customers are exposed to your brand messages long before they ever step in-store. But how do you maintain this momentum to guarantee sales? The number of touch points along the shopper journey is vast, from outdoor print and promotional events to in-store radio, POS and retailtainment. Great...
What's the occasion?
Increasingly, we tie our product and promotion to an ever burgeoning events calendar that still doesn’t satisfy our need for a constant sales curve. The requirement for the next ‘big event’ has seen the growth of invented occasions. The most important factor about this trend is not the prod...
I went to an interesting conference last week on Social Media in London. With some good quality speakers lined up from the likes of Microsoft, HP, moneysupermarket.com and Diageo, I expected to come away with all the answers. Unfortunately I didn’t!
What I did take out of the conference though is that pretty much everyone in all different industries and sectors are grappling to find the right approach for their company/brand when it comes to social media and that there is no one-size-fits all strategy. What works for Microsoft and HP doesn’t ...
Over the last 10 years, we’ve been told that TV is dying. Everyday, news of its demise has been expected – especially by the more hysterical breed of digital zealot. Tivo, YouTube, Hulu – it was all going to kill TV like Bobby shot JR.
So how come we’re watching more of it than ever? TGI recently showed that 99% of ALL video was watched on traditional television. That’s ALL video – including YouTube, virals, Hulu et al. What’s more, viewing figures in general have risen 3.79% year-on-year since 2005 – especially amongs...
The world has now seen the unveiling of probably one of the most over hyped (and overpriced!) pieces of technology in the world.
Apples iPad (bad choice of name Steve – have you no women in your Marketing Department?) has been hyped as the next best thing since sliced bread – the greatest technological advancement since James Watt wondered whether he could turn pressurized steam into mechanical energy – the second comin...
Does the nation want to cook like Raymond Blanc?
Not according to the latest IGD report*. Although we might find TV celebrity chefs entertaining to watch — not many of us have the tools, the time, or the patience to recreate their recipes in our own kitchens. Weekday meal preparation has changed, with 4 out of 5 of us now favouring so-called ...
I had a meeting with the guys from Google the other day and they where telling me that the volume of search in retail areas such as electricals and fashion have gone back to pre crisis levels and the key words used are more around range and features and not around price, discount or money off.
Logic says that consumers should have filled their boots before the rise in VAT in January, but as ever logic and the consumer are never good bed fellows. The City and the economists are all still very gloomy about the chances of a double dip recession and slow growth, or not growth, but they are re...
Happy New Year everyone! It’s back to business at Toon Towers and 2010 is already bringing excitement, determination and anticipation!
After our (well deserved!) rest over the festive season, we’ve come back rejuvenated and bursting (literally, at the seams) with inspiration. Last year was everything we could have hoped for, and with the new addition of Clare Rushton as our Head of Office, we aim to push onwards and upwards in...
2010 the end of the “noughtities” and the start of the “teenies” so my new years resolution has to be to get Golley Slater to be more eco friendly and work towards being carbon neutral.
It is so easy to think we will grip it next year and anyway we recycle what we can and use trains and buses when we travel to client meetings when it is practical. My 2010 resolution is to make Golley Slater carbon neutral. Chris Lovell, Group CEO
Consumers are misbehaving because brands can no longer control the relationship their customers have with them, push messaging and controlling public relations spin now only serves to push customers away and make them more suspicious of the values and belief of the brand they once held dear.
Brands need to approach their customers in the same way that two adults approach each other in conversation, if brands are open in the tone and content with which they communicate, if they are clear what they expect from their customers and what they will get in return and if they are authentic in ...
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